At CarCzarRims, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that issues may arise during the delivery process. To provide peace of mind, we offer a 30-day return policy for our rim protectors under the following conditions:

Return Eligibility:

1. Damaged Product Upon Arrival:
   • If the product arrives damaged due to shipping, customers are eligible for a return or exchange. Please report any damages within 30 days of receiving the product.
   • Customers must provide photo evidence of the damaged product as part of the return process.
2. Incorrect Color Sent:
   • If the product was shipped in a different color than ordered, we will gladly accept returns or exchanges within 30 days of receiving the item.
   • The product must be in its original packaging and unused.

Return Process:

1. Contact Us:
   • To initiate a return, please contact our customer support team at [customer service email/phone number] within 30 days of receiving your product.
   • Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the damaged product or incorrect color).
2. Return Authorization:
   • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
3. Shipping the Product:
   • The returned item must be shipped back to us within 10 business days of receiving the RA number.
   • CarCzarRims will cover the cost of return shipping for products that are damaged or sent in the wrong color.
4. Refund or Exchange:
   • After we receive and inspect the returned product, we will process a refund or exchange as requested.
   • Refunds will be issued to the original payment method within 5-7 business days after inspection.

Conditions:

• Products returned for any other reason (e.g., change of mind) must be unused and in their original packaging.
• Returns initiated after 30 days from the delivery date will not be accepted.

For more information or assistance with a return, feel free to reach out to our customer service team.

Thank you for choosing CarCzarRims!